Freshdesk
A hub for handling customer messages - add a widget to your website to create a help centre for your organisation.
Free, Paid, Free starter option
Small teams, Larger organisations - 50+ people
Medium difficulty to set up
Top Benefits: Time saving, Record keeping, Collaborative
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Track, prioritise and collaborate on solving customer support in your Freshdesk hub.
Main features
- streamline conversations with your people in one place
- prioritise, categorise and assign 'tickets' to these conversations so you don't lose track of them
- track incoming support/help tickets in one team inbox
- convert emails into trackable tickets in your helpdesk
- live chat with your customers and integrate your organisation's Facebook page and Twitter into the helpdesk
- automate repetative work and save time
- collaborate with your teams and resolve issues faster
- free basic, free trial for more features
